These Terms of Service govern your use of the ORR website and any engagement with ORR's services. By accessing this site or submitting an inquiry, you agree to be bound by these terms.
ORR is an operational consulting and execution infrastructure business. References to "ORR", "we", "us", or "our" throughout these terms refer to ORR and its principals. References to "you" or "client" refer to any individual or entity accessing this website or engaging ORR's services.
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:
ORR provides operational consulting, execution infrastructure design, and advisory services. The specific scope, deliverables, timeline, and fees for any engagement are defined exclusively in a signed written agreement between ORR and the client.
No service obligation arises from submitting an inquiry form, exchanging emails, or holding discovery calls. A formal engagement begins only upon execution of a signed agreement and receipt of any applicable deposit.
ORR reserves the right to decline any engagement at its sole discretion, without obligation to provide a reason.
All fees are set out in individual engagement agreements. Unless otherwise stated in writing:
Refunds, if any, are governed solely by the terms of the individual engagement agreement.
All methodologies, frameworks, templates, tools, and systems developed by ORR — whether prior to, during, or following an engagement — remain the intellectual property of ORR unless explicitly assigned in writing within a signed engagement agreement.
Clients are granted a non-exclusive, non-transferable licence to use deliverables produced specifically for them under an engagement, solely for their internal business operations.
All website content including copy, design, structure, and assets is owned by ORR and may not be reproduced without prior written consent.
Both parties agree to keep confidential any proprietary, sensitive, or non-public information shared during the course of an engagement. ORR will not disclose client information to third parties without written consent, except where required by law.
ORR may reference the general nature of work completed — without identifying the client — for the purposes of case studies, portfolio references, or business development, unless the client has specifically requested otherwise in writing.
Effective delivery of ORR's services depends on the client's active participation. The client agrees to:
ORR accepts no liability for delays or suboptimal outcomes resulting from the client's failure to fulfil these responsibilities.
To the fullest extent permitted by applicable law, ORR's total liability to any client in connection with any engagement shall not exceed the total fees paid by that client to ORR in the three months preceding the claim.
ORR shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profit, loss of business, or loss of data, whether arising in contract, tort, or otherwise.
Nothing in these terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.
ORR does not guarantee specific business outcomes as a result of its services. All results depend on factors outside ORR's control, including but not limited to market conditions, client implementation, team dynamics, and business circumstances. See our Disclaimer for further detail.
Either party may terminate an engagement in accordance with the termination provisions set out in the signed engagement agreement. In the absence of specific provisions, either party may terminate with 14 days written notice.
Upon termination, the client shall pay for all work completed up to the termination date. ORR shall deliver any completed work product to the client upon receipt of final payment.
ORR reserves the right to update these Terms of Service at any time. Updated terms will be posted on this page with a revised date. Continued use of the website following any update constitutes acceptance of the revised terms.
Terms applicable to any active engagement are those agreed in the signed engagement agreement, which take precedence over these general website terms.
These terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these terms or any engagement with ORR shall be subject to the exclusive jurisdiction of the competent courts of the territory in which ORR is registered and operating.
For any questions regarding these terms, please reach out via the inquiry form at orrhq.com.